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My certificate won't print. What should I do?
First make sure you have the latest version of Adobe Acrobat. You can download a trail version for free at Once you download it follow the installation instruction, you should be able to open and print certificates using Adobe® Acrobat®.

How do I go back and reprint my certificate of course completion?
Go to and log in using your username and password. Click on the certificate icon next to the course title you would like to reprint.

Once I complete my course how do I get a certificate?
This will vary depending on the course you take and the State that we report the credit hours too. Please make sure to read the end of course instructions when you complete your course.

I answered a security question incorrectly and now I am locked out of my course. How do I unlock it?
Click on the “UNLOCK MY COURSE” button in the course player in which an email verification will be automatically sent to the learner or call Customer Support for assistance.

How do I know where I am in the course?
When you are logged in to the course, click on the “My Training” button in the bottom left hand section of the course player. Click on “Outline” to see where you are in the course and to skip around to different sections.

I am using a dial up connection and my courses are running slow or not playing at times. What can I do?
Unfortunately, we cannot control the speed or reliability of dial up connections. Dial performance will depend on many factors, for more information please contact your internet service provider. For improved service please sign up for a high speed course.

How do I register for a course without a username or password?
In order to take a course, you need to have a username and password. When you register for courses, you will create a username and password for yourself. If you’d like to take a course, go to and select the type of courses that you are interested in taking from the “Online Courses” menu.
  • Click on the "pricing" button in the middle of the page
  • On the next page, check the box next to the course(s) you would like to take and click on the "+ Add to Cart" button
  • When you have selected all of the courses you are interested in purchasing, click on the "Checkout and Proceed" button
  • Fill in your registration information and your billing information
    Note: your email address will be used as your username
  • Once you have registered, you will receive an email explaining how to log on and start your courses

I forgot my username and password. What should I do?
If you have forgotten your password, go to and click on the “forgot password” link below the student login. Then enter your email address. You should receive an email to your email address stating your password. If you have forgotten your username and password, please contact us at or 202.367.1152

Must I complete my course in one sitting?
No! You do not have to complete a session in one sitting. At the end of a section, you can log out and when you log back in, all of your information will be saved.

How do I register multiple people at one time?
To register multiple students, please call our Education team at 202.367.1152.

Who do I call to set up a corporate account?
To set up a corporate account, please call 202.367.1152

Can I register and pay for an employee?
A registration will remain in the name of the person who has registered for the course. If you are interested in registering an employee or group of employees, please contact our Education team at 202.367.1152

How can I pay for the course?
You can pay for the course by check card or credit card. If you are a corporate client that is signing up multiple students, you can set up a corporate billing account and be invoiced for your purchase at the end of each month.

Are there bulk discount prices?
Yes, there are! To learn more about our bulk pricing discounts, please call our Education team at 202.367.1152

Do you accept any type of financial aid or offer any special rates for students or military personnel?
No financial aid is available for our courses.

Who can I contact regarding safety questions?
Fositi Marie Athey is an OSHA Training Subject Matter Expert. She can be reached at 1-888-360-8764.